We accept the return of items within 30 days of the invoice date.
All items must be in brand new condition, with undamaged packaging.
All returns are subject to a 15-20% restocking fee, as well any relevant freight cost incurred to the original order (please note that even if an order is shipped as 'free freight', the cost of the freight will be deducted from the refunded amount).
All returns are subject to inspection by the distributor and if the return is rejected it is the customers responsibility to organise freight to return the item. Please note if an item is rejected and not picked up within 7 days the item will be disposed of.
If an item is incorrectly sent to you, 4x4 Lift Kits will pay for the freight cost to return the correct items.
Refunds take approximately 5-10 days and 4x4 Lift Kits reserves the right to refund by any method available (Debit, Credit, Credit Note & Zip Pay methods) and will consider the Clients’ original method of payment as preferred method of refund. Refunded monies may take approximately 5 - 10 days by credit card or direct deposit to occur.
Return Policy - Runva Winch Industries 1989
WHAT can be returned?
1. Items which are received in a damaged condition.
2. Incorrect items sent out by Runva.
WHEN do items need to be returned by?
We need to be notified within 24 hours after receiving the items. We can then work out the best way to get the items back to our warehouse.
WHERE do items need to be returned to?
Please contact us.
HOW do customers return items?
Email us for a returns authorisation. We will provide you with a number to write on the box which will ensure fast handling for credit/swap at the warehouse end.
SHIPPING for returns?
We cover the freight on any damaged or incorrect items sent out.
CREDIT for returns?
We will swap out any damaged or incorrect items with new product.
Instore return option?
This is available by prior arrangement so the warehouse can be notified and replacement stock picked.
All items being returned must have all the original accessories and packaging straps still in place.
Returns and Refunds using Zip Pay or Zip Money
Zip Pay, Zip Money and similar Financial Services are services available for 4x4 Lift Kits website Clients. Any monetary refunds via these services will only be processed once the Client request has been approved by 4x4 Lift Kits. The Client will continue to pay any/all instalments until 4x4 Lift Kits has accepted the refund request. Once approved, the Financial Service will contact the Client regarding their payment plan details.
The warranty that relates to each product sold by 4x4 Lift Kits is the sole responsibility of the manufacture. Warranty applies to the product only and does not cover freight, labour or any other expenses incurred to remedy any defects in a product. Reimbursements for inconvenience, labour etc. will not be paid by 4x4 Lift Kits.
WARNING - 50MM (2”) OR HIGHER LIFT
The suspension components listed on kits over 50mm are for off-road use only.
- - Refer to Local Laws before Fitting to Registered/Road Vehicles
- - An Engineering Certificate may be required
- - Handling Characteristics will Diminish on Lifts Above 50mm (2”)
- - Visit Dobinsons warranty page for more info - https://www.dobinsons.com/warranty