Delivery

By processing your payment and completing your order you are accepting the following terms and conditions regarding shipping and delivery of your purchase.

All orders are processed and dispatched within 5 - 10 business days from purchase excluding weekends and public holidays.

Products are usually dispatched from the closest store to your location.

We exclusively ship orders within Australia and do not cater to mail forwarding companies. Any orders made to a mail forwarder company will be cancelled and refunded minus the transaction fee's incurred from your transaction.

Product damaged in Transit Claims for damage in transit must be made against the Transport Service transporting the product engaged by either ‘Dobinsons Spring & Suspension’ or the Client.

Commercial Address: Commercial addresses are those defined by our freight carrier as commercial sites. Typically these addresses are zoned as commercial real estate. Most commercial sites have trailer access and / a loading dock with access to a fork lift.

Residential Address: A home or private residence, including locations where a business is operated from the home or private residence. The fact that a business is being operated from a location does not qualify it as a commercial address. Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a residential address.

Orders under 100kg's delivered to residential addresses include a manual handling fee, which the freight companies charge.

Orders to residential addresses with leaf springs and over 100kg incur an extra fee for a tailgate service and manual handling. Leaf spring kits are dispatched on a skid and weigh over 100kg's, a tailgate service is required unless you have a forklift to remove the order off the truck. To avoid this fee we suggest orders get sent to a commercial address that has access to a fork lift or use a TNT Depot address we can ship your order to that you can pick up the order from.

Orders to residential addresses need someone home to accept the delivery otherwise re-shipping fee's maybe charged if the order is not accepted.

All MRR lift kits and GWM Cannon kits are shipped from Dobinsons in Sydney. MRR lift kits shipping prices are based on shipping from Dobinsons in Sydney

• Sydney - Unit 2/63 Hartley Road, SMEATON GRANGE NSW 2567
• Brisbane - 30 Kremzow Road, BRENDALE QLD 4500
• Melbourne - Unit 1/13a Abbotts Road, DANDENONG SOUTH VIC 3175
• Adelaide - 25 Barndioota Road, SALISBURY PLAIN SA 5109

*All other capital cities are subject to a quotation.

Upon acceptance of your delivery via the courier company from 4X4 Lift Kits, please immediately check your order and ensure that all the parts received are consistent with the parts listed in the email attached with your original order. 4X4 Lift Kits allow 1 week from the delivery date of your order to rectify any missing parts and any delivery cost will be at 4x4 Lift Kits expense. Any missing parts request incurred 1 week after your receipt of delivery will incur delivery charges at your cost.

If there are any items missing from your order, please check all the part numbers against the original email 4x4 Lift Kits have sent you confirming your order. If you do not have this list please call or email 4x4 Lift Kits to supply you a copy of the dispatched part numbers for your order.

In the event of damaged, faulty, or incorrect product deliveries, please contact us immediately.

Requesting a delivery

For all our shipping requests we use Big Post. Their services include:

Depot Pickup Service:
Big Post specialises in providing freight delivery services for pallets and cartons around Australia. We have a network of over 150 Collection Depots to send your heavy freight to for convenient collection by the receiver. This is an affordable alternative to home deliveries of heavy skids and pallets. Our depots are located in all metropolitan centres as well as coverage in most major regional hubs.

Big Post Depot Locations can be found here: DEPOT LOCATIONS

Home Delivery Service:
We offer a variety of Business-to-Consumer (BTC) delivery solutions such as Scheduled Home Deliveries in major cities with the availability of power tailgates and crane trucks to deliver heavy goods. In addition to this for any item(s) up to 35kg in dead weight we provide a cost effective “leave safe” parcel delivery service.

Business Delivery Service:
Our Business-to-Business (BTB) network is Australia wide and accommodates both parcel and palletised freight. Use this service when picking up from and delivering to a commercial business address. Heavy items (35kgs+) such as skids and pallets require the presence of a forklift on pickup and delivery.